Disability insurancein plain English

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How does disability insurance work?
Disability insurance is designed to provide financial protection if illness or injury prevents you from working and earning an income. Here's how the process works from policy purchase to receiving benefits.
1
Purchase a Policy

Buy an individual policy through a licensed broker, or enroll in a group plan through your employer.

2
Pay Premiums

Pay regular monthly premiums — typically 1-3% of your income — to keep coverage active.

3
File a Claim

If illness or injury keeps you from working past the elimination period, submit a claim with medical records.

4
Claim Review

The insurer reviews your medical records and confirms eligibility based on your policy's disability definition.

5
Receive Benefits

Approved claims pay a monthly benefit — typically 40-80% of your pre-disability income — direct deposit.

6
Use Benefits

Benefits are tax-free on individual policies and can cover living expenses, medical bills, and any other financial obligations.

Disability insurance provides financial protection if illness or injury keeps you from working. Here's how it works — from purchase to benefits.
1
Purchase a Policy

Buy an individual policy through a licensed broker, or enroll in a group plan through your employer.

2
Pay Premiums

Pay monthly premiums — typically 1-3% of your income — to keep coverage active.

3
File a Claim

If illness or injury keeps you from working past the elimination period, submit a claim with medical records.

4
Claim Review

The insurer reviews your medical records and confirms eligibility based on your policy's disability definition.

5
Receive Benefits

Approved claims pay a monthly benefit — typically 40-80% of your pre-disability income — via direct deposit.

6
Use Benefits

Benefits are tax-free on individual policies and can cover living expenses, medical bills, and other obligations.

Disability by the Numbers
DISABILITY
1 in 5
Canadians over 15 living with disability
ILLNESS
90%
Long-term disabilities from illness
INCOME
40-80%
Typical replacement rate
BENEFITS
Tax-free
When premiums paid with after-tax dollars
Long Term vs Short Term Disability

Short Term Disability

3–6 months · Quick start
1–3%of annual income
Often $0 if employer provides it
  • Replaces 60–80% of monthly income
  • Benefits start in under 2 weeks
  • Often included in group benefits
  • Simpler underwriting
  • Pays only 3–6 months
  • Doesn't cover chronic disabilities
Useful bridge while Long Term kicks in.
Get a Short-Term Quote

Short Term Disability

3–6 months · Quick start
1–3%of annual income
Often $0 if employer provides it
  • Replaces 60–80% of monthly income
  • Benefits start in under 2 weeks
  • Often included in group benefits
  • Simpler underwriting
  • Pays only 3–6 months
  • Doesn't cover chronic disabilities
Useful bridge while Long Term kicks in.
Get a Short-Term Quote
Types of Disability Definitions
1

Own-occupation

Pays if you can't work in your chosen profession, even if you could take a similar job. Most flexible — and most expensive.

2

Regular-occupation

Pays if you can't work in your chosen profession. Benefits reduce or stop if you switch to a similar job. Mid-tier coverage.

3

Any-occupation

Strictest standard. Only pays if you can't perform any job for which you're reasonably qualified. Cheapest premium, hardest to claim.

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Why You Need Disability Insurance
41%
OF CANADIANS

Severe disability

Have a severe or very severe disability — enough to keep them from earning a paycheck.

1 in 5
OVER AGE 15

Living with disability

Canadians over age 15 currently live with a disability — not a rare event, but a common one.

90%
FROM ILLNESS

Not just accidents

Long-term disabilities are triggered by illness — back pain, cancer, depression, MS — not workplace injuries.

What affects your premium?

Premiums are specific to the insured and depend on several factors that will be assessed in a process called disability underwriting. These factors include:

Younger people are less likely to become disabled than older individuals, so their premiums are lower.

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Age

Since healthy people are less likely to suffer from a severe illness, they can qualify for better rates.

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Health

Women file many, more expensive claims, so they tend to pay higher rates.

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Gender

Tobacco use is the leading preventable cause of disease, disability, and death, so smokers pay more.

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Tobacco Use

The more hazardous your job, the higher the premiums.

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Job

The more income you have to protect, the higher your premiums.

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Salary

Policies that define disability broadly are more expensive than those that don’t.

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Disability Definition

You can lower your premiums by increasing the waiting period before the policy starts paying disability benefits.

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Waiting Period Length

Policies that pay disability benefits for a longer period of time cost more.

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Benefit Period

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What Customers Are Saying

Got Questions?
We have answers.

Our licensed advisors are here to discuss your personal situation and needs.
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What are the different types of disability definitions?
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Own-occupation

Own-occupation disability insurance protects your ability to work in your specific profession, paying benefits even if you can earn income in another role. For example, if a medical professional can no longer work in their specialized field due to illness or injury but can still practice medicine in another capacity, they would still qualify for benefits under this policy.

This type of disability insurance is more flexible than other policies, allowing professionals to receive payouts while working in a different role. However, because of its leniency, own-occupation coverage is typically the most expensive option.

Regular-occupation

Regular-occupation disability insurance also protects your ability to work in your chosen field but differs from own-occupation coverage. If you become disabled and cannot perform your regular job, you receive full benefits. However, unlike own-occupation policies, if you choose to work in another field, your benefits may be reduced or eliminated. This means that while you are covered for total disability in your profession, you cannot switch to another occupation and still receive full benefits.

Any-occupation

Under this standard, you are only considered disabled if you cannot perform the duties of any job, not just your previous occupation. Even if you haven’t taken another job, you may still be ineligible for benefits if you’re deemed fit to work in any capacity. This is the strictest definition of disability. While it often comes with lower premiums, it carries a significant risk—you could become disabled but still be unable to claim benefits if you’re deemed capable of working in another role.

Are disability benefits taxable?
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A disability benefit may or may not be taxable. You will not get a tax bill if you paid the premiums with post-tax dollars. But if you pay them with pre-tax dollars, any disability benefits you receive will be taxable.
Is disability insurance coverage based on income?
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Yes, it is. How much disability coverage you can buy depends largely on your gross salary. Most life insurers let you purchase up to 80% of your monthly gross salary, provided you do not have any serious underlying health issues.
Where can I buy disability insurance?
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There are several different ways to get disability insurance coverage: 

Many companies offer employer-sponsored coverage. In most cases, the employer pays some or all of the cost of premiums. If your employer offers disability insurance as part of an employee benefits plan, sign up for it.

Purchase disability insurance through work. Instead of providing employer-paid disability coverage, some companies offer it as a voluntary benefit. This allows you to buy a policy through your employer’s broker at a discounted group rate.

Purchase an individual policy. Get in touch witnd we will guide you through the entire process. You can count on us to help you find the best coverage at the best rate.
How much of my income does disability insurance replace?
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Usually 60–70% of your gross income — the insurer sets the cap based on what you earn. It's not 100%, but because benefits on an individual policy come tax-free, that 60–70% often lands close to your real take-home pay. Enough to keep the mortgage, groceries, and bills covered while you recover.
What conditions qualify for a disability insurance payout?
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If an illness or injury prevents you from doing your previous work, you qualify for a disability insurance payout. You may also receive monthly benefits for partial disability if a medical condition limits your ability to perform key job duties.
Does disability insurance cover pre-existing conditions?
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Disability insurance does not cover pre-existing conditions, meaning any illness or injury diagnosed before your coverage start date will typically be excluded. Insurers may impose exclusions for disabilities resulting from conditions that occurred within a certain period before applying, such as 30 days. However, some exclusions are time-dependent. For example, if you were diagnosed with cancer two years ago but only recently became disabled due to it, your policy may still provide coverage, depending on the terms.

Because pre-existing condition exclusions vary by insurer and policy, it's essential to review your coverage carefully. Some policies may offer limited coverage after a waiting period, while others permanently exclude certain conditions. If you have a pre-existing condition and need disability insurance, understanding these terms can help you find the best plan for your situation.
Can I get long-term disability coverage for mental illness?
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Yes. If you have bought an individual long-term insurance plan, you may be eligible for disability benefits if you’re unable to work due to a mental illness. Most insurers will cover a range of psychiatric conditions, including bipolar disorder, depression, schizophrenia, and anxiety disorders.
How can I customize my policy?
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To customize your disability insurance policy, consider the following:

Definition of Disability: Choose between own-occupation or stricter definitions, which impact eligibility for benefits.

Elimination Period: Decide on the waiting period before benefits start—shorter periods mean higher premiums.

Benefit Period: Select how long you want benefits to last; longer periods come with higher costs.

Coverage Amount: Determine the percentage of your income you want to replace, balancing security and premium costs.

Policy Riders: Add options like cost-of-living adjustments or future purchase options to enhance coverage at an additional cost.

Carefully evaluating these factors ensures your policy meets your needs.
Doesn't my work plan already cover me?
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Maybe — but group coverage usually replaces less than you'd expect (often 50–60%, and taxable), caps at a monthly max, and vanishes the day you leave the job. An individual policy is yours to keep, follows you between employers, and pays tax-free. Most Canadians use one to top up the gaps a work plan leaves behind.